FAQs

Frequently Asked Questions

1. Do I have to register?

Yes, you will need to become a registered user in order to purchase products from us. Once you have registered, an email will be sent to you to verify your email address and a temporary password to login to your account. The Products you have purchased will then be sent to your address.

2. I lost my password. What should I do?

No problem at all. Simply click on Forgot Password and enter your username or email address and we will send you an email with a temporary password to login. From there, you will then be able to overwrite with your own password.

3. Are your prices in Australian dollars?

Yes all products and services are in Australian dollars and inclusive of GST. Please note: Coffee is not subject to GST.

4. What payment methods do you accept?

We accept VISA, MasterCard or PayPal and direct EFT payments. All payments are processed via PayPal – The easiest and safest payment solution.

5. How will I receive the Product I have bought?

As soon as you have placed your order and completed the payment process, the products that you have purchased will be sent to your delivery address via Australia Post.

6. How long will it take for me to receive the Products?

Once the purchase has been made, the Products will be sent to your delivery address within 7-10 business days via Australia Post.

7. The Product I am looking for is not provided here. Can I suggest a Product to the webmaster?

All suggestions and feedback are welcome. You can do so by completing the message textbox within the Contact Us section on this website.

8. What is the Discount Code displayed in My Shopping Cart page?

From time to time or during special promotion periods, you might be issued with a Discount Code which entitles you to receive either a percentage or fixed amount discount when you make a purchase.

9. Is the information I provide to you private?

Absolutely. This is outlined via the Privacy Statement.

10. What are the terms and conditions  of use for this website?

The full terms and conditions are outlined via the Terms and Conditions.

11. Can I get refund for the Products I have purchased?

We at Sirius Coffee International Pty Ltd understand that there is an element of risk when purchasing anything via the internet (especially since there are some companies out there who have given the industry a bad name).

However, at Sirius Coffee International Pty Ltd, we are proud and confident in all our products and that is why Sirius Coffee International Pty Ltd offers a “Freshness Guarantee“. Freshness is not just a word, but a promise. Unlike a lot of the big brand names, we distribute your coffee to your door immediately after it’s roasted. Why drink old coffee when you can drink ‘Siriusly’ fresh, good quality roasted coffee.

As we provide a “Freshness Guarantee” policy, we do not provide a refund on the products that you have purchased. If you feel the product you have purchased is not fresh, then please send us your concerns through our Contact Us section and we would be happy to discuss this further.

Before you proceed to check out and make the payment, you must tick the “You have read and accepted the Terms and Conditions” checkbox. By ticking this checkbox you have agreed that the products you have selected for purchase are non-refundable.

12. Is there a Warranty on products such as coffee machines and grinders?

Absolutely, all coffee machines, coffee grinders and dripolators come with a 12 month parts warranty.

13. My answer isn’t here, what do I do now?

Please send us the questions you have via the Contact Us section and we will endeavour to get back to you as soon as we can.