Where does the name Sirius come from?
The name Sirius was given to this business when the co-founder was looking up to the sky one night and pondered what the brightest star in the night sky is called.
Sirius (also called Isis or Sothis) is the name of the brightest star in the night sky. The Sirius System is made up of two stars and the larger of the two is three times the mass of our sun and over ten times as bright, shining with a brilliant blue-white radiance.
Ancient Egyptians believed that Sirius had a tremendous effect upon life on our planet and we hope our coffee products and services have the same effect on our customers.
Australian Local Based Company
Sirius Coffee International Pty Ltd is a proud Melbourne based company entrenched in the rich, passionate and intoxicating world of coffee.
As serious or rather “Sirius” lovers of coffee, we have developed a desire to make a big impact on the coffee market. Sirius Coffee International Pty Ltd is a boutique coffee company. We insist on providing fresh, rich, aromatic coffee blends to meet the needs of any serious coffee drinker.
All varieties contain 100% Arabica beans and are sourced from some of the best coffee bean plantations around the world. These plantations are sourced from Africa, South America and Central America. We have faith and confidence in the coffee blends we offer.
Sirius Coffee Showroom
Sirius Coffee International Pty Ltd is not only an online business, but we also have a showroom based in Ashburton, Victoria, Australia which have an extensive line of:
- Coffee Machines (both domestic and commercial)
- Coffee Grinders (both domestic and commercial)
- Coffee Accessories,
- Coffee Beans and
- Coffee Capsules.
Why don’t you contact us or phone 0402 488 089 to book an via an appointment and we would be happy to demo and show case the products listed on our website.
Revolutionary Coffee Roasting
Sirius Coffee International uses a revolutionary roaster which has the capability of roasting up to 500 Kg per week.
The purchase of this roaster represents a significant investment that will allow us to control every aspect of the roasting process.
To that end we spared no expense in purchasing state of the art roasting equipment. This uses a high tech conversion roasting method that flows a stream of hot air through the roasting drum in order to roast the beans.
Hot Air Roasting Method
Our roaster uses a high tech conversion roasting method that flows a stream of hot air through the roasting drum in order to roast the beans. This provides a continual flow of hot air to surround and roast the coffee beans, preventing scorching or burning and providing a more evenly roasted bean.
Rotating Hot Air Drum
While being roasted, the movement of the coffee beans within a rotating drum encourages a much more evenly roasted bean and prevents the risk of burning when the beans are left to sit still using a direct heating method.
Each coffee blend has a different roasting profile. Our roaster allows us to program and control the heat and temperature, the drum rotation, the air circulation, the roasting air flow, the roasting time and the cooling time. Such control results in perfectly roasted coffee beans every time.
Through the state of the art coffee roaster, Sirius Coffee International ultimately achieves a consistent coloured and perfect blend of coffee which we distribute to our cafes, restaurants, coffee carts and coffee connoisseurs throughout Australia and now internationally.
Sirius Coffee International roasts regularly throughout the week with the main roasting sessions being Monday and Thursday. This way we are able to ensure that our coffee is always fresh and roasted on demand. This is why we stand by our Freshness Guarantee.
Our Freshness Guarantee
We are proud and confident in all our products and that is why Sirius Coffee International offers a “Freshness Guarantee”. Freshness is not just a word, but a promise. Unlike a lot of the big brand names, we distribute your coffee to your door immediately after it’s roasted. Why drink old coffee when you can drink ‘Siriusly’ fresh, good quality roasted coffee.
Blends of Coffee
Sirius Dark Roast Coffee
Just like Sirius ‘The Brightest Star’ in our universe, this coffee blend is strong.
Sirius Coffee International obtain the finest exotic blends of 100% Arabica coffee beans to produce a truly special coffee. In fact, this blend has been continually refined over a number of years and not surprising – it is a hit!
The end result is a coffee blend which is aromatic and has African currant and plum like overtones and a good balance of acidity. This coffee is deep and rich in colour, has a strong-bodied flavour and a mild after taste.
This coffee is a treat for those “Sirius” lovers of good quality strong coffee. For further information check it out here.
Sirius Classic Medium Roast Coffee
Our Sirius Classic Medium Roast Coffee is a medium strength blend.
Sirius Coffee International obtain the finest exotic blends of 100% Arabica coffee beans from Guatemala to produce a truly special coffee. This blend is a real favourite, hence the nickname ‘Classic’.
The end result of our refined roasting process is a blend that is soft, well balanced with a mild acidity. A seamless coffee with chocolate winery notes and a sweet finish will satisfy the fussiest of any ‘Sirius’ coffee drinker. For further information check it out here.
Sirius Certified Rainforest Alliance Coffee
The Sirius Certified Rainforest Alliance Coffee is a real hit with many of our clients, particularly those who are passionate about protecting our wildlife and habitat. Certification is one way to guarantee that coffee farmers maintain wildlife habitat and other environmental benefits, while protecting the livelihood of coffee farmers.
When you buy a Sirius Certified Rainforest Alliance Coffee, you will contribute to help farmers control costs, gain efficiencies and improve crop quality. For further information check it out here.
Sirius Estrela Brazilian Coffee
The word ‘Estrela’ is Portuguese for star and the Portuguese people are truly stars when it comes to producing full-bodied, rich and aromatic coffee beans.
The ‘Estrela’ is blended from the freshest premium 100% Arabica coffee beans to create an exotic, gourmet coffee blend and achieves a smooth, silky, creamy flavour.
This is perfect for espresso style coffee. For further information check it out here.
Sirius Nepalese Certified Organic Single Origin Coffee
A fine specialty coffee bean that is: Arabica, 100% organic USDA & EU certified, single origin and shade grown.
These beans grow in the Darjeeling region in Nepal and combined with the ideal growing conditions and soils Nepal produces a superior specialty graded quality in taste and smoothness in the cup.
This Organic Coffee has a very mild acidity, light body and soft-smooth flavour and has delicate floral tones with hints of jasmine and cinnamon. For further information check it out here.
Sirius Delta Decaf Coffee
Our ‘Sirius Delta Decaf Coffee’ is achieved using the non-chemical Swiss water process.
Sirius Coffee International obtain the finest exotic blends of 100% Arabica coffee beans to produce another truly special coffee.
The Arabica coffee beans are high grown, resulting in a blend that has a fresh and delicate flavour.
A real coffee taste without the caffeine. For further information check it out here.
Sirius Turkish Ibriq Coffee
Our Sirius Turkish Ibriq coffee is a traditional coffee loved by many.
Turkish coffee is a method of preparing coffee. Roasted and then finely ground coffee beans are boiled in a pot (cezve), usually with sugar, and served in a cup where the grounds are allowed to settle. This method of serving coffee is found in the Middle East, North Africa, the Caucasus, and the Balkans.
Sirius Coffee International obtain the finest exotic and spicy blends of coffee from Turkey to produce a truly unique coffee.
The end result is a coffee blend which is traditional, sweet, smooth and elegant. For further information check it out here.
Quality Coffee at a Great Price
Sirius Coffee International is synonymous with quality coffee. The quality of a brew depends on 5 key factors:
Time since grinding the beans
- Time since roasting
- Cleanliness with brewing equipment
- Bean quality
- Water quality
If you wish to buy a ‘good’ coffee, then you might be surprised to learn that bean quality is the least important of these factors. The best bean will taste bad if any of the other 4 factors are not adhered to. Not all beans are equal, but the other 4 keys to quality will even the field.
Many big brand coffees contain large amounts of Robusta, low quality Arabica beans and past crop beans (old beans). Worse still, the coffee is roasted and shipped all over the world and there is no way of knowing if you are going to get a truly fresh coffee.
With the Sirius Coffee freshly roasted blends, good water and clean equipment (free of residue from the previous brew), the quality of our beans will make your coffee experience a pure joy.
Revolutionary Coffee Capsule Machine
Sirius Coffee International uses a revolutionary commercial coffee capsule machine which has the capability of filling and sealing 1800 coffee capsules per hour.
The purchase of this commercial capsule machine represents a significant investment that will allow us to control every aspect of the filling and sealing process. To that end we spared no expense in purchasing state of the art equipment. This machine will programmatically:
- Place the capsule into the rotating disk of the machine,
- Fill an inert gas into the capsule,
- Volumetrically fill 5.5 grams of coffee into the capsule,
- Press the coffee level to achieve optimum extraction,
- Seal the lid via thermal block heating,
- Eject the capsule out.
Sirius Coffee Capsules
Sirius Coffee International is ecstatic to announce that we have perfected our own range of Nespresso® Compatible Capsules.
Enjoy our freshly roasted coffee in your Nespresso® machine and save money. Simply pop a Sirius Coffee Nespresso® compatible capsule into your Nespresso® coffee machine and enjoy fresh coffee right away. There is no need to refill or touch the coffee – no mess and no fuss.
Sirius Coffee capsules are Nespresso® Compatible, recyclable or biodegradable and roasted freshly in Australia. We are an Australian Owned and Operated Company investing in Australia.
- Would you like to support a local Australian coffee roaster?
- Would you like a fresher and tastier coffee from your Nespresso® machine?
- Would you like the opportunity to purchase delicious and full flavour coffee capsules?
- Would you like organic or decaf coffee from your Nespresso®?
Our Sirius Coffee capsules for Nespresso® are compatible with all Nespresso® machines including:
U and Citz.
To view our entire range of capsules, click here.
Partnership with Happy Farmer Organics Pty Ltd
Sirius Coffee International is ecstatic to partner with Happy Farmer Organics Pty Ltd. They are an importer of specialty graded Arabica coffee beans who supply green beans commercially to specialty roasters as well as roasted beans to cafes, hotels and individuals Australia wide.
Happy Farmer Organics Pty Ltd are not only an importer however, as they have strong farming ties in Nepal with coffee estates that have been farming for over 20 years and we are even setting up a joint venture in Nepal to help other small farmers achieve the same success.
Happy Farmer Organics Pty Ltd are fairer than the fair trade symbol you see everywhere today. They pride themselves on being 100% organic and supplying fully traceable and transparent beans, with a focus on sustainability for the farmer throughout the whole crop to cup process.
Together with the support of local Nepalese people, the result is a fine quality Arabica coffee bean which is carefully grown, cultivated, harvested, sorted and packed with smiles.
Authorized Equipment Distributor S/E Asia
Sirius Coffee International is the authorised distributor of the Expobar, Fiamma, Iberital and La Marzocco coffee machines within Australia and S/E Asia. Sirius Coffee International can supply a coffee machine catering for the home market all the way through to larger commercial configurations capable of producing large volume coffee in a day.
To view our range of coffee machines, click here.
Sirius Coffee International is also the authorised distributor of the Macap, Iberital, Mazzer and Compak coffee grinders within Australia and S/E Asia. Sirius Coffee International can supply a coffee grinder catering for the home market all the way through to larger deli grinders capable of grinding tonnage of coffee beans.
To view our range of coffee grinders, click here.
Installation And Commissioning Of Equipment
Sirius Coffee International offers clients who purchases our equipment, Australia wide installation and commissioning of all our coffee machines and vending machines. For interstate purchases we have technicians throughout Australia that we can recommend for installation and commissioning. This service is optional extra and the cost varies between $250 and $350 for installation and commissioning.
For our line of commercial coffee machines (1,2,3 or 4 group coffee machines), this usually involves the following:
- Connection to mains water for cafes, restaurants, offices and home or for coffee carts and mobile vans connection to a water tank with a one-way-valve.
- Connection of the coffee machine lead to power plug.
- Setting up of volumetrics to cater for single small shot, double small shot, single long shot and double long shot. i.e. 15 mls, 30 mls, 45 mls, 60 mls
Please note that exclusions to this are serving offering are:
- The cost of the tank, which Sirius Coffee International can provide at an additional cost to the client,
- Any fastening of the coffee machine for mobile carts / vans is charged at any extra cost,
- Any drilling of holes into the work bench is the responsibility of the client but can be charged at an extra cost.
For our line of commercial vending machines, this usually involves the following:
- Connection to mains water for cafes, restaurants and offices.
- Connection of the coffee machine to power.
- Setting up of volumetrics and grinding to cater for cappuccino, café latte, long black, macchiato, hot chocolate for cups varying from 8 Oz to 16 Oz.
All work is carried out by licensed and qualified tradesmen and Sirius Coffee International can supply documentation to our clients that the work undertaken has been carried out according to Australia safety compliance regulations and the manufacturer’s high standards.
To book and installation and commissioning of your coffee machine or vending machine, please contact Sirius Coffee International or phone 0402 488 089.
Australia Wide Servicing of Equipment
Sirius Coffee International offers Australia wide equipment servicing and repair of our coffee machines, coffee grinders, vending machines and dripolators that we sell. The turnaround time for general servicing or repair is generally under a week.
For clients based in Victoria, Sirius Coffee International can co-ordinate with the client to undertake the servicing or repair of the coffee machine, coffee grinder or vending machine. For domestic equipment, we can arrange to have the client drop off the equipment for servicing or repair to be undertaken at our Ashburton showroom. For commercial equipment, our authorised technicians will visit the café, restaurant or office to undertake the service or repair.
For interstate purchases we have technicians throughout Australia that we can recommend for all servicing or repairs. You also have the option to send the coffee machine, coffee grinder, vending machine or dripolator to our showroom in Ashburton, Victoria for servicing and repairs.
For domestic coffee machines (1 group coffee machines), this usually involves the following:
- Descaling of equipment,
- Cleaning of equipment,
- Group seal replacement,
- Shower group replacement,
- Water softener replacement,
- Valve anti-vac 1/4 replacement (if required),
- O-ring steam pipe to tap nut replacement,
- Steam arm swivel spring replacement,
- O-ring steam tip Expobar replacement,
- Pressure testing or ensure no leaks.
For commercial coffee machines (1,2,3 or 4 group coffee machines), this usually involves the following:
- Group seal replacement,
- Shower group replacement,
- Mains water filter replacement,
- Valve anti-vac 1/4 replacement,
- O-ring steam pipe to tap nut replacement,
- Steam arm nut Teflon gasket replacement,
- Steam arm swivel spring replacement,
- Steam arm swivel brass collar replacement,
- O-ring steam tip Expobar replacement,
- Pressure testing or ensure no leaks.
The costs relating to repairs can be additional depending on the issue and time involved to rectify. Items such as element replacement, pump replacement, control touch panel replacement etc. will exceed the general service charge and will be charged additionally.
All servicing and repairs are carried out by licensed and qualified tradesmen using genuine manufacturer parts. Sirius Coffee International can supply documentation to our clients that the work undertaken has been carried out according to Australia safety compliance regulations and the manufacturer’s high standards.
To book a service of your domestic or commercial coffee machine, coffee grinder or vending machine, please contact Sirius Coffee International or phone 0402 488 089.
Sirius Coffee Fundraising Program
Our Fundraising Program provides support to kindergartens, schools and Not-For-Profit organisations to raise money and awareness.
Each time you purchase a bag of coffee via the Sirius Coffee Website or via our approved outlets, Sirius Coffee International will provide a donation of 10% to the nominated kindergarten, school or organisation. You too can make a big difference even whilst sitting back and enjoying a great cup of coffee.
Simply type in the discount code for your nominated recipient and a donation will be made directly to your chosen cause.
If you would like to nominate a new kindergarten, school or Not-For-Profit organisation, then please contact us via the Contact Us page on this website.
Distribute for Us
Are you interested to be part of an innovative and successful team? Are you interested to be one of our sales distributors? Do you have the hunger to promote and sell our Products? We are looking for an energetic and e-commerce driven sales person who’s key focus is on promoting our business model and boutique products and services.
If you fit into this criteria, let’s talk and we will work closely with you to become one of our sales distributors while at the same time generating a new and lucrative source of additional income for you or your business.
If this sounds like an opportunity for you or your business, then please contact us via the Contact Uspage on this website.
Process Securely with PayPal
We process payments securely with PayPal – the easiest and safest payment solution.
PayPal is a safe, quick and secure way to pay for Sirius Coffee products and services through the Sirius Coffee website. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. It is a free and convenient method of payment accepted by millions of businesses world-wide.
Process Securely through our website
The Sirius Coffee website provides the highest level of industry standard security (256 Bit SSL) to conduct safe, secure eCommerce transactions, protect passwords, credit card numbers and most importantly secure our customer’s information.
Price Match Guarantee Policy
Sirius Coffee International strive to offer the most competitive prices on our range of coffee machines, coffee grinders, coffee dripolators and vending machines throughout Australia.
Where a competitor has the same product and meets the conditions below, we’ll gladly match this. Simply click on the contact us link or phone 0402 488 089 and let us know. The conditions around this to qualify for the Price Match Policy are the:
1. Competitor must be a registered Australian business, have an Australian Business Number and be registered for Goods and Services Tax (“GST”).
2. Product offered by the Competitor must be an identical product sold by Sirius Coffee International (i.e. same brand, model, colour and year of manufacture).
3. Product offered by the Competitor must be brand new and not a demonstration model or second hand.
4. Product must be currently in stock and not available for back order.
5. Customer must be ready for an immediate purchase.
6. Competitor’s price must include all delivery charges, GST and bonus offers.
7. Advertised product price must be supplied to Sirius Coffee International and the medium on which it was advertised. i.e. confirmed through either catalogue, newspaper, radio, TV, website and not through verbal or personal quotations.
Sirius Coffee International will not match a competitors price on:
1. Bulk/commercial quantities over 1 item.
2. Clearance lines, display stock items, liquidation sales or limited stock offers.
3. Products which are advertised internationally as opposed to the manufacturer’s locally licensed distributor within Australia.
4. Sirius Coffee International reserves the right not to match a competitor price that falls below our cost price.
5. Where the lower price is as a result of a mistake or misprint by the competitor.
6. Where the Competitor in question is not the approved distributor of the product in question.
Sirius Coffee has the following shipping options from Melbourne:
For orders under $100:
- Shipping is charged at a maximum of up to $12.00 through out Australia.
For orders over $100:
- Shipping is free through out Australia.
Finance, Leasing & Free On Loan
Sirius Coffee International has partnered with some of Australia’s leading hospitality finance companies to provide solutions for you and your business. We have a variety of options to suit your particular needs. These include:
DBIJ Finance is an independent Equipment Finance Broker that provides its own lending facilities in addition to those of the major banks and finance companies. Their goal is to make equipment finance easy by bringing you the best that the industry has to offer.
DBIJ Finance takes the hassle out of obtaining finance for equipment. Additionally, DBIJ Finance can also assist wtih car finance, truck and trailer finance, motor bike finance, marine finance, aircraft finance, yellow goods and agricultural equipment and more.
If you don’t have the time to work through the onerous requirements and application processes of banks and financiers, then let them help you. They will get the information from you that is needed to obtain the finance for your business and do the necessary legwork. They will even come to you!
Learn more about DBIJ Finance
Try the DBIJ Finance Calculator
Silverchef is the first and only dedicated hospitality equipment funding business in Australia.
Silver Chef’s unique Rent-Try-Buy® Solution allows businesses to free up their working capital by providing flexibility and preserving their cash flow.
Don’t make the mistake of being locked into a long term contract either. Keep your options open with a flexible, cash flow friendly equipment funding solution designed specifically for the hospitality industry – just Silver Chef it!
Learn more about Silverchef
Try the Silverchef Finance Calculator
Warranty Policies And Procedures
Your rights under the Australian Consumer Law stipulates that our coffee machines, coffee grinders, vending machines and dripolators come with a warranty guarantee that cannot be excluded under the Australian Consumer Law. As a consumer you are entitled to have the goods repaired or replaced or exchanged if the goods fail to be of acceptable quality.
As Sirius Coffee International is the authorised distributor of world famous equipment lines such as Expobar, Fiamma, La Marzocco, Coffee Queen, Iberital, Compak, Mazzer and Macap, your new coffee machine or coffee grinder or vending machine or coffee dripolator comes standard with a 12 months parts warranty against any manufacturing defects. Additionally, there is an option to extend the parts warranty to 2yrs at additional cost.
All warranty claims can be made through Sirius Coffee International in Ashburton, Victoria and our authorised service technicians throughout Australia will be engaged to rectify any manufacturing fault. Parts are covered as standard for the warranty period. Any labour associated to with the time taken to rectify this will be charged to the client.
Your standard parts warranty period does not cover normal wear and tear to coffee machine parts such as group head seals, gaskets, portafilter handles, baskets and shower screens. Additionally inadequately filtered water, lime scaling and corrosion due to high chloride ion concentrations in water are not covered. Similarly, for coffee grinders, normal wear and tear to parts such as burrs, hoppers, lids, digital displays and adjustment knobs are not covered. Furthermore, the warranty does not cover negligence, improper use or maintenance or unauthorized repairs or modifications. The parts warranty will also not apply if the damage has been caused by power surges or power failures.
When making a warranty claim, please note that any shipping or associated travel costs are not reimbursed under the parts warranty.
Making a Claim
Raising an claim is simply a matter of contacting Sirius Coffee International on firstname.lastname@example.org or phone 0402 488 089. Sirius Coffee International will advise you of the nearest warranty service location if based outside of Victoria. Alternatively, Sirius Coffee International will organise for your machine, grinder, vending machine or coffee dripolator to be sent back to our showroom for assessment & repair. During the assessment, Sirius Coffee International will choose the most appropriate course of action of rectifying this such as providing you with a repair or replacement.
In order to obtain a refund, exchange or to repair a product purchased from Sirius Coffee International, you must have a clear proof of purchase. i.e Invoice or Receipt. If we cannot be satisfied that you purchased the product from us then, under the Australian consumer law, we are entitled to reject a warranty claim. Please keep in mind that Sirius Coffee International has a record of all model and serials numbers for the coffee machines, coffee grinders, vending machines and dripolators that we sell. Your serial number is required for any warranty claim and this serial number can be found on the equipment and user manual.
Once proof of purchase has been confirmed, Sirius Coffee International will carry out an assessment and either offer you either a refund, exchange or repair. The available remedy will depend on the issue at hand. Sirius Coffee International may need to consult with the manufacturer or importer to determine the fault and resolution. Nearly every fault can be easily repaired within a reasonable time frame. In many cases, the resolution will come down to simply advising the client on its correct use.
Terms & Conditions
Using Our website
When using this website you agree to be legally bound by these terms and conditions as they may be modified and posted to our website from time to time. Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website.
Applicability of Online Materials
Unless otherwise specified the products sold on our website are presented solely for your use. We have used our reasonable endeavours to ensure that our website complies with Australian law. However, we make no representations that the products sold on our website are appropriate or available for use in locations outside of Australia.
The products are provided by Sirius Coffee International Pty Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
The contents of our website are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may purchase products from our website for the sole purpose of using it for home use, office use or commercial use. However, any products purchased may not be modified, copied, reproduced, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, any products or information on or downloaded from our website including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.
Through this website you are able to link to other websites which are not under the control of Sirius Coffee International Pty Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Availability of Our Website
Every effort is made to keep the website up and running smoothly. However, Sirius Coffee International Pty Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We recognize the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or inquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Frequently Asked Questions
How can I place an order?
You can place an order as follows:
- For Australian orders, you can order through our website www.SiriusCoffee.com.au.
- For international orders, you can order through www.SiriusCoffee.co.in.
- You can phone through your order on 0402 488 089.
- You can e-mail through your order on email@example.com
- You can book an appointment to visit our Ashburton showroom.
For Australian Website orders, do I have to register?
Yes, you will need to become a registered user in order to purchase products from us. Once you have registered, an email will be sent to you to verify your email address and a temporary password to login to your account. The Products you have purchased will then be sent to your address.
For Australian Website orders, I’ve lost my password.
No problem at all. Simply click on Forgot Password and enter your username or email address and we will send you an email with a temporary password to login. From there, you will then be able to overwrite with your own password.
Are your prices in Australian dollars?
Yes all products and services are in Australian dollars and inclusive of GST. Please note: Coffee is not subject to GST.
What payment methods do you accept?
We accept VISA, MasterCard or PayPal, Cash and direct EFT payments. All credit payments are processed via PayPal – The easiest and safest payment solution.
How will I receive the Product I have bought?
As soon as you have placed your order and completed the payment process, the products that you have purchased will be sent to your delivery address via Australia Post or through a courier.
How long will it take for me to receive the Products?
Once the purchase has been made, the Products will be sent to your delivery address within 7-10 business days via Australia Post.
The Product I am looking for is not provided here. Can I suggest a Product to the webmaster?
All suggestions and feedback are welcome. You can do so by completing the message textbox within the Contact Us section on this website.
What is the Discount Code displayed in My Shopping Cart page?
From time to time or during special promotion periods, you might be issued with a Discount Code which entitles you to receive either a percentage or fixed amount discount when you make a purchase.
Do you have a Price Match Guarantee Policy?
Absolutely, Sirius Coffee International will match any competitors price but do read the Price Match Guarantee Policy to qualify.
Do you have Free Shipping through out Australia?
Absolutely, Sirius Coffee International will ship any order over $100 FREE through out Australia. Do read our Shipping Policy.
Can I finance the equipment or lease or get a Free On Loan?
Absolutely. Sirius Coffee International has partnered with some of Australia’s leading hospitality finance companies to provide solutions for you and your business. We have a variety of options to suit your particular needs. Please view our Finance, Leasing & Free On Loan options.
Is the information I provide to you private?
Absolutely. This is outlined via the Privacy Statement.
What are the terms and conditions of use for this website?
The full terms and conditions are outlined via the Terms and Conditions.
Can I get refund for the Products I have purchased?
We at Sirius Coffee International Pty Ltd understand that there is an element of risk when purchasing anything via the internet (especially since there are some companies out there who have given the industry a bad name).
However, at Sirius Coffee International Pty Ltd, we are proud and confident in all our products and that is why Sirius Coffee International Pty Ltd offers a “Freshness Guarantee“. Freshness is not just a word, but a promise. Unlike a lot of the big brand names, we distribute your coffee to your door immediately after it’s roasted. Why drink old coffee when you can drink ‘Siriusly’ fresh, good quality roasted coffee.
As we provide a “Freshness Guarantee” policy, we do not provide a refund on the products that you have purchased. If you feel the product you have purchased is not fresh, then please send us your concerns through our Contact Us section and we would be happy to discuss this further.
Before you proceed to check out and make the payment, you must tick the “You have read and accepted the Terms and Conditions” checkbox. By ticking this checkbox you have agreed that the products you have selected for purchase are non-refundable.
Is there a Warranty on products such as coffee machines and grinders?
Absolutely, all coffee machines, coffee grinders and dripolators come with a 12 month parts warranty. The warranty in outlined in our Warranty Policies And Procedures section of the website.
My answer isn’t here, what do I do now?
Please send us the questions you have via the Contact Us section and we will endeavour to get back to you as soon as we can.