Warranty Policies & Procedures
Your rights under the Australian Consumer Law stipulates that our coffee machines, coffee grinders, vending machines and dripolators come with a warranty guarantee that cannot be excluded under the Australian Consumer Law. As a consumer you are entitled to have the goods repaired or replaced or exchanged if the goods fail to be of acceptable quality.
As Sirius Coffee International is the authorised distributor of world famous equipment lines such as Expobar, Fiamma, La Marzocco, Coffee Queen, Iberital, Compak, Mazzer and Macap, your new coffee machine or coffee grinder or vending machine or coffee dripolator comes standard with a 12 months parts warranty against any manufacturing defects. Additionally, there is an option to extend the parts warranty to 2yrs at additional cost.
All warranty claims can be made through Sirius Coffee International in Ashburton, Victoria and our authorised service technicians throughout Australia will be engaged to rectify any manufacturing fault. Parts are covered as standard for the warranty period. Any labour associated to with the time taken to rectify this will be charged to the client.
Your standard parts warranty period does not cover normal wear and tear to coffee machine parts such as group head seals, gaskets, portafilter handles, baskets and shower screens. Additionally inadequately filtered water, lime scaling and corrosion due to high chloride ion concentrations in water are not covered. Similarly, for coffee grinders, normal wear and tear to parts such as burrs, hoppers, lids, digital displays and adjustment knobs are not covered. Furthermore, the warranty does not cover negligence, improper use or maintenance or unauthorised repairs or modifications. The parts warranty will also not apply if the damage has been caused by power surges or power failures.
When making a warranty claim, please note that any shipping or associated travel costs are not reimbursed under the parts warranty.
Making a Claim
Raising an claim is simply a matter of contacting Sirius Coffee International on firstname.lastname@example.org or phone 0402 488 089. Sirius Coffee International will advise you of the nearest warranty service location if based outside of Victoria. Alternatively, Sirius Coffee International will organise for your machine, grinder, vending machine or coffee dripolator to be sent back to our showroom for assessment & repair. During the assessment, Sirius Coffee International will choose the most appropriate course of action of rectifying this such as providing you with a repair or replacement.
In order to obtain a refund, exchange or to repair a product purchased from Sirius Coffee International, you must have a clear proof of purchase. i.e Invoice or Receipt. If we cannot be satisfied that you purchased the product from us then, under the Australian consumer law, we are entitled to reject a warranty claim. Please keep in mind that Sirius Coffee International has a record of all model and serials numbers for the coffee machines, coffee grinders, vending machines and dripolators that we sell. Your serial number is required for any warranty claim and this serial number can be found on the equipment and user manual.
Once proof of purchase has been confirmed, Sirius Coffee International will carry out an assessment and either offer you either a refund, exchange or repair. The available remedy will depend on the issue at hand. Sirius Coffee International may need to consult with the manufacturer or importer to determine the fault and resolution. Nearly every fault can be easily repaired within a reasonable time frame. In many cases, the resolution will come down to simply advising the client on its correct use.